Warranty
When you buy from Armor-X New Zealand you are covered by our 12 Month Warranty.
Armor-X New Zealand warrants our Armor-X products against defects in material or workmanship for a period of 12 months from the original date of purchase of the product by a consumer.
If a material or workmanship defect arises with regard to any Armor-X product, and a valid claim is received within the Warranty Period, Armor-X New Zealand will
(1) repair the Armor-X product using new or refurbished parts or
(2) replace the Armor-X product with a new or refurbished Armor-X product.
If you are making a warranty claim please email us, armorxnz@gmail.com, quoting your order number and the reason for your claim. Include a photo of the damage if possible.
If the product is still under warranty then the cost of repair (and cost of freight to return product to you) will be at our expense. If the product is out of warranty then we will assist with arranging repair, but it will be at your expense.
We pride ourselves on providing top-quality protective solutions for your mobile technology and take quality seriously. We are constantly evolving our designs to ensure our products do the best job to safeguard your investment. When requesting a warranty replacement, we will require proof that the claim is valid.
ARMOR-X NEW ZEALAND LIMITED WARRANTY
Armor-X New Zealand warrants our Armor-X products against defects in material or workmanship for a period of 12 months from the original date of purchase of the product by a consumer (the “Warranty Period”). Armor-X New Zealand does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Armor-X. If a material or workmanship defect arises with regard to any Armor-X product, and a valid claim is received within the Warranty Period, Armor-X New Zealand will (1) repair the Armor-X product using new or refurbished parts or (2) replace the Armor-X product with a new or refurbished Armor-X product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Armor-X New Zealand expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Armor-X New Zealand shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Armor-X product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the Armor-X product.
We feel we have the best warranty in the business and we want to provide unsurpassed customer service, but we’ve seen cases where our generous warranty policy has been abused.
TO PROTECT THE VAST MAJORITY OF OUR CUSTOMERS WHO MAKE HONEST AND APPROPRIATE CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE ACTION, UP TO AND INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY POLICY.
