Returns

DEFECTIVE ITEMS

If you receive a damaged or defective item, please email us the order number & the product condition within 7 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. If we authorize a return, these damaged/defective items must be returned to us securely packaged and wrapped.

After we receive the product, we will examine and test the defective item(s).If we find the defect described in your message, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. It generally takes about 1 week to process a return.

UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION

You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. You may choose to return any unopened items that are in their original packing and in good condition. ARMOR-X New Zealand is not responsible for the shipping cost.

Please email us within 7 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

These items must be returned to us securely packaged and wrapped. Customers returning an unopened item that is in its original packing and in good condition will receive a full refund or ARMOR-X New Zealand credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition. It generally takes about 1 week to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Our warranty and return policies meet or exceed the Consumer Guarantees Act and the Fair Trading Act that govern trading in New Zealand.

Consumer Guarantees Act

The Consumer Guarantees Act sets minimum standards for goods sold.  If the goods are faulty or not of an acceptable quality, then the customer has the right to a repair, replacement or refund.

Fair Trading Act

This legislation is to prevent customers from being mislead whether it is intentional or not.  It covers the likes of advertising, pricing, place of origin and sales techniques used.